Privacy Policy

At Kem Store UK, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.kemstoreuk.com, make a purchase, or interact with our services.

By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information:

  • Personal details: name, email address, phone number, billing/shipping address.
  • Order information: items purchased, payment method, transaction details.
  • Account information (if you create one): login details and preferences.
  • Technical data: IP address, browser type, device information, cookies, and usage data.
  • Marketing preferences: when you sign up for our newsletter or promotions.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide customer support.
  • Send order confirmations, updates, and important notices.
  • Improve our website, products, and services.
  • Personalize your shopping experience.
  • Send you marketing emails (only if you have opted in).
  • Comply with legal and regulatory requirements.

3. Sharing Your Information

We respect your privacy and do not sell your personal data. However, we may share information with:

  • Service providers: such as payment processors, delivery couriers, and IT providers.
  • Legal authorities: if required by law or to prevent fraud.
  • Marketing tools: such as email platforms (only with your consent).

4. Cookies & Tracking

  • We use cookies to improve your browsing experience, remember your preferences, and analyze website traffic.
  • You can manage or disable cookies through your browser settings, but some features of our website may not work properly without them.

5. Marketing & Communications

  • If you subscribe to our newsletter, we may send promotional emails about new collections, offers, or updates.
  • You can unsubscribe anytime by clicking the “unsubscribe” link in our emails.

6. Data Security

  • We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure.
  • However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (UK & EU GDPR)

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data (“right to be forgotten”).
  • Restrict or object to certain data processing.
  • Withdraw consent for marketing communications at any time.
  • Request data portability.

To exercise these rights, please contact us at [Insert Email Address].

8. Data Retention

We keep your personal data only for as long as necessary:

  • For order and account information: typically 6 years (for legal/tax purposes).
  • For marketing data: until you unsubscribe or request deletion.

9. Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices or content of third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date.

📌 Contact Us
If you have questions about this Privacy Policy or your data rights, please contact us:
✉️ Email: info@kemstoreuk.com
📍 Address: 128 Stourbridge Rd, West Midlands, DY1 2ER

 

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